Emotional Intelligence Through a Global Lens
This upcoming Wellness Hour will offer a powerful reminder that emotional intelligence is not a “soft skill”—it will be positioned as a global leadership competency shaping the future of our industry. Drawing from Dawn’s experience and insights from the World Realty Congress, we will explore how professionals across countries, cultures, and markets are prioritizing emotional intelligence as a foundation for trust, resilience, and sustainable success.
What will become clear is that emotional intelligence transcends borders. Regardless of geography, the ability to self-regulate, listen with intention, communicate with clarity, and lead with empathy will be essential to strengthening teams, organizations, and communities.
For our industry, this session will reinforce an important truth: The way we show up will matter. How we manage emotions—our own and others’—will directly impact collaboration, conflict resolution, service delivery, and long-term trust.
Through one conversation, one insight, and one intentional action at a time, we will continue building healthier leaders, stronger teams, and more resilient communities—both locally and globally.
Dawn M. Bauman, CAE
Dawn is the Chief Executive Officer of Community Associations Institute (CAI), the leading international organization representing the community association housing sector, including condominiums, homeowners associations, cooperatives, and strata communities. This housing model is the fastest growing globally and represents an estimated 30 to 60 percent of housing worldwide, particularly in major urban markets.
With more than two decades of leadership at CAI, Bauman is a recognized authority on the community association housing model. As CEO, she advances a vision centered on global expansion, governance modernization, safety and sustainability, professional excellence, innovation, and effective advocacy to ensure community associations remain resilient and well governed. A trusted media source featured in The Wall Street Journal, The New York Times, and The Washington Post, Bauman is also a sought-after global speaker and serves as CEO of the Foundation for Community Association Research, leading applied research efforts providing data and insights for the community association housing model.